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Communincation Skills Experts

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In today’s competitive business world and difficult economy, effective communication skills training is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.


Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.
The communication courses and seminars below will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization.

Building Better Work Relationships: New Techniques for Results-Oriented Communication

Learn why successful work relationships help build successful careers!
In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success.
The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.


How You Will Benefit

  1. Build better rapport and gain the trust of your colleagues
  2. Discover the basic competencies critical to solid work relationships
  3. Develop flexibility in actions, thoughts and feelings to better handle any situation
  4. Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  5. Influence and motivate others to first-rate performance
  6. Learn how to use direct and indirect messages accurately
  7. Build your self-esteem as you discover a new self-awareness
  8. Identify strengths, weaknesses and opportunities in your work relationships
  9. Understand values, beliefs, attitudes and perceptual processes
  10. Understand emotions and how they translate into emotional intelligence
  11. Master the keys to excellent communication: observe, listen, analyze, plan, communicate

What You Will Cover

  • Effective Work Relationships
  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships
  • Communication and Perceptions
  • World view, perception and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport
  • Investigating Emotions and Emotional Intelligence
  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence
  • Building Better Relationships with Ourselves and Others
  • Perception, world view, emotional intelligence—and you
  • Self-awareness, self-esteem and self-concept
  • Case study to understand your styles—and how to flex them
  • Relationship Building
  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude
  • Express Needs Within Work Relationships
  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile
  • Relational Communication
  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others
  • Relational Listening
  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations
  • Addressing Relational Change and Conflict
  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan


Upon completion of this course you will be able to:

Communicate effectively in a multicultural environment
Actively listen and observe others
Increase your self-awareness of how you communicate and are perceived by others
Measure outcomes of communications
Plan a communication strategy and messages
Facilitate meetings and influence others to reach consensus


Course content
Active listening
Your social style
Communication planning
Cultural differences and communication
Structured and engaging presentations
Constructive feedback


An Homework Guru Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.