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Communincation Skills Experts

In today’s competitive business world and difficult economy, effective communication skills training is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.


Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.
The communication courses and seminars below will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization.

Building Better Work Relationships: New Techniques for Results-Oriented Communication

Learn why successful work relationships help build successful careers!
In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success.
The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.


How You Will Benefit

Build better rapport and gain the trust of your colleagues
Discover the basic competencies critical to solid work relationships
Develop flexibility in actions, thoughts and feelings to better handle any situation
Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
Influence and motivate others to first-rate performance
Learn how to use direct and indirect messages accurately
Build your self-esteem as you discover a new self-awareness
Identify strengths, weaknesses and opportunities in your work relationships
Understand values, beliefs, attitudes and perceptual processes
Understand emotions and how they translate into emotional intelligence
Master the keys to excellent communication: observe, listen, analyze, plan, communicate

What You Will Cover

Effective Work Relationships
How do you build work relationships
Learn behaviors that support or undermine your relationships
Assessing your relationships
Communication and Perceptions
World view, perception and work relationships
Trust busters and how to fix them
The five axioms of conscious communication
Mirroring and rapport
Investigating Emotions and Emotional Intelligence
Social intelligence and multiple intelligences
Assessing your multiple intelligences
Five domains of emotional intelligence
Improving work relationships through emotional intelligence
Building Better Relationships with Ourselves and Others
Perception, world view, emotional intelligence—and you
Self-awareness, self-esteem and self-concept
Case study to understand your styles—and how to flex them
Relationship Building
Managing assumptions in order to build trusting work relationships
Consciously building trust at work
Developing and showing a positive attitude
Express Needs Within Work Relationships
Expressing needs and influencing others
Performing an interpersonal needs inventory
The shape and sound of assertiveness
Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile
Relational Communication
Identifying your communication style: how you relate most often
Sharpening verbal and nonverbal behaviors and skills
Applying direct and indirect messages for more flexible communication
Using feedback and questioning skills to better understand others
Relational Listening
Listening barriers and their impact on effective work relationships
A listening improvement map
Improving listening by asking good questions
Applying active and reflective listening skills in various situations
Addressing Relational Change and Conflict
Practicing relational change
Addressing conflict and relational change
Selecting your conflict-resolution style
Planning to resolve conflicts assertively
Resolving conflicts with work relationships in mind
Developing and practicing a conflict-resolution plan


Upon completion of this course you will be able to:

Communicate effectively in a multicultural environment
Actively listen and observe others
Increase your self-awareness of how you communicate and are perceived by others
Measure outcomes of communications
Plan a communication strategy and messages
Facilitate meetings and influence others to reach consensus


Course content
Active listening
Your social style
Communication planning
Cultural differences and communication
Structured and engaging presentations
Constructive feedback


An Homework Guru Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.